Shipping Information

SHIPPING TIME
All orders are shipped via ground carriers. All in stock Items usually ship within 3-7 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination. THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.

SMALL PARCEL
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

CURBSIDE DELIVERY
Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. EuroLux Furniture assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.

PREMIUM WHITE GLOVE DELIVERY
Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides delivery to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not hookup any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors.

SHIPPING TIME
All delivery dates contained on EuroLuxFurniture.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of EuroLux Furniture. EuroLux Furniture has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed by EuroLux Furniture’s delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

DELAYS
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control.

IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS
All items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are guaranteed to be received in good condition UNLESS damaged in transit.
EuroLux Furniture is not responsible for any damages or shortage if the delivery receipt is signed with no notation of a problem or damage. The customer is responsible for making themselves available for taking the delivery and inspecting the product at the time of delivery. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance!

In case of damage
All deliveries are insured, therefore all claims noted at the time of delivery will be filed with the shipper by EuroLux Furniture only upon receiving a claim from the customer. If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. Customer must take photographs of the damaged piece(s) whether the damaged piece is accepted or refused at the time of delivery, and shall provide such photographs to EuroLux Furniture upon request.
If the damage is not severe and you agree to receive a discount covering the cost of repairs, you must to file a claim with EuroLux Furniture immediately by providing images of the damage in order for us to estimate the repair charges.

• All items refused due to damage at the time of delivery will be replaced upon availability.
• The freight company’s receipt should not be signed before you have completed the inspection. Please make sure to have some company to help you unpackaged and inspect the merchandise as the driver will not allow a lot of time for inspection since the delivery type you have selected is "curb side"
• If the driver refuses to wait for you to complete the inspection, make a notation on the waybill, sign it with the following notation: "TRUCK DRIVER REFUSED TO WAIT." And refuse the delivery. We will then rearrange to have the furniture redelivered. If you have refused delivery because the driver did not allow time for inspection, you must contact EuroLux Furniture so that we can reschedule delivery.
• If any damage is observed during the inspection, you may refuse to accept the damaged item. you choose to accept the shipment, make sure that all damage observed by you is itemized on the freight company’s receipt.
• If the delivery is incomplete (i.e. one of the ordered items is missing), you must Note of the shortage on the receipt.

In the event that damage is not noted on the waybill when signed "received in good condition" on the delivery receipt, or the applicable packaging materials are not retained, customer may not then file a claim with the tracking company. IF YOU REFUSE TO ACCEPT DELIVERY OF YOUR ORDER FOR ANY OTHER REASON THAN THE PRODUCT BEING DAMAGED IN TRANSIT, YOU ARE LIABLE FOR ALL OUTWARD AND RETURN FREIGHT CHARGES INCURRED BY YOUR REFUSAL.
Any unpaid freight charges will be deducted from your refund. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs. If you need to confirm the boxed dimensions of a product, please contact us prior to placing your order.