Return and Exchange Policy

Returns or Exchanges of regular merchandise can be made within 48 hours of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case of any returns or exchanges customer is responsible for shipping charges both ways. If the customer is receiving a white glove delivery, and decides to return an item or exchange the item, they must immediately notify EuroLux Furniture at the time of delivery. If the merchandise accepted, customer will not be able to return the merchandise as the delivery team will dispose of all packaging material as soon as the setup is complete. All exchanges are subject to transportation fees. All returns are subject to a 30% restocking fee as well as two way shipping charged.

Due to the nature and limited stock of our unique furniture collection, EuroLux Furniture reserves the right not to issue refunds or exchanges on any of the following:

• Custom orders (i.e. products that are built-to-order or personalized in any way)
• Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
• Floor samples
• Any item that has been assembled, installed, modified or used in any way.
• Any item that is not in resalable condition.
• Any item not accompanied by a Return Merchandise Authorization Number issued by EuroLux Furniture.
• Any item that is not in the original box with sufficient packaging materials.
• Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
• Any item not purchased from EuroLux Furniture.
• Any item reported damaged during transit
• Step 1: Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
• Step 2 Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.

Below are the keys to a successful return:

• Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by EuroLux Furniture. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
• Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
• Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.

CLAIMS
If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of EuroLux Furniture to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from EuroLux Furniture, we would not be responsible for any damages, shortages or any other claims.

All claims will be resolved and authorized only by the Claims Department Manager of EuroLux Furniture. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 48 hours, in order to be considered. Customers must file a claim at the claims form with all required information including a few images of the damage. All properly submitted claims would have a resolution after a 72 business hour reviewing time.

It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.

It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.

EuroLux Furniture is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.